FAQ

Questions our customers ask most frequently

Q: Will my original photo be altered in any way?

A: No, the original will only be scanned to produce a digital copy, it is this copy that will be manipulated not the orginal.

The original will be returned to you as it was received.

Q: How safe will my photos be if I send them through the post?

A: We recommend that you send your photos by Recorded Sign For or Special Delivery (please sandwich your photo(s) between two pieces of card or use a board-backed envelope). Please include all the relevant information that we will need including your name and address, details of the work you would like done, any additional prints (sizes and prices available on the pricelist page)

Q: Can you add my old wedding video to an interactive photo album?

A: Yes no problem, the video can be converted into a digital format and incorporated into the album according to your requirements.

Q: How long will the photographic restoration take?

A: Work will be completed 7-10 days after we have received your photograph.

Q: Can my photograph be enlarged from the original?

A: Yes, all photographs are individually assessed when received, but most images can be enlarged to at least 10" x 8".

Q: What is the quickest way to contact us?

A: you can phone us for dirrect contact, however web and e-mail is still answered within 24 hours.

Q: I need a logo for my company, can it be incorporated into all my stationery?

A: Yes, we can develop a full corporate identity package including business cards, letterheads and all

stationery, ask for a quote.

Q: Can I email my images to you as well as post?

A: Yes, if you find it easier to send us your photographs digitally please scan your images at 300 dpi and save as JPEG. Then insert as file on your e-mail program.

Q: Can I order more photographs at a later date?

A: Yes, all photos are kept as digital files ready for additional prints, uless you request that the photos are not archived for future use.

Q: Can you scan old medium format negatives?

A: Yes, no problem we can scan up to 4x5" transparencies.

Q: I do not have the original photograph I want restored - are you able to alter slides or negatives?

A: Yes, at an extra cost we can provide this service - please contact us for an estimate.

Q: Can you do rush orders?

A: Almost every order is different and depending on the amount of work required. We can do quick turnarounds, for a small fee. Please call us for an estimate for these rush orders.

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online.

Q: Is it safe to use?
A: PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Q: Why use PayPal?
A: Make purchases or send money with PayPal - it's free
Shop and pay conveniently by saving your information with PayPal
PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay

Foxy Foto Design

Pushing digital imagery to new horizons